Pacific Angler Retail Sales Associate - 2026
Location: Vancouver, BC
Job Type: Full-Time / Part-Time
To Apply: Email your resume with cover letter in PDF format to Pacific Angler Operations Manager – kathryn@pacificangler.ca
Please indicate the specific position you are applying for (full or part-time) in the subject line and in your cover letter.
About Pacific Angler
Pacific Angler is one of Canada's premier fishing retailers, serving anglers throughout British Columbia and beyond through our Vancouver retail store, ecommerce website, educational content, and guided fishing trips. We are passionate about helping anglers succeed on the water by offering expert advice, premium products, and outstanding customer service.
We're looking for enthusiastic, knowledgeable anglers who enjoy sharing their passion for fishing and helping customers make the most of their time on the water.
Whether it's helping someone purchase their first fishing outfit or assisting an experienced angler in selecting gear for their next adventure, our Retail Sales Associates play an essential role in creating an exceptional customer experience.
Position Overview
As a Retail Sales Associate, you'll be the face of Pacific Angler. You'll build relationships with customers, provide knowledgeable product recommendations, and help maintain a clean, organized, and welcoming retail environment.
Our customers choose Pacific Angler because they trust our staff to provide honest, experience-based advice. While no one is expected to know everything, every member of our team is committed to continually learning, sharing knowledge, and helping customers become more successful anglers.
Key Responsibilities
Customer Service & Sales
- Deliver exceptional customer service to every customer, whether in-store, over the phone, or through online inquiries.
- Welcome customers and take the time to understand their fishing goals, experience level, and equipment needs.
- Recommend products and techniques that best suit each customer's needs.
- Provide accurate information on fishing products, techniques, regulations, and seasonal opportunities.
- Assist customers with special orders, product availability, warranties, and general inquiries.
- Process sales, returns, exchanges, and gift cards accurately using our point-of-sale system.
- Promote Pacific Angler classes, guided fishing trips, events, and other services.
- Encourage customers to subscribe to our weekly Fishing Report and email newsletter.
Product Knowledge
- Share practical, experience-based advice to help customers make informed purchasing decisions.
- Continuously build your knowledge of fishing equipment, techniques, and fisheries.
- Stay informed on new products, brands, and industry trends.
- Learn about the wide range of products we carry, including fly fishing, freshwater, saltwater, tackle, electronics, apparel, and accessories.
Merchandising & Store Operations
- Help maintain an organized, well-stocked, and visually appealing sales floor.
- Replenish merchandise and ensure pricing and signage are accurate.
- Assist with receiving inventory and putting away stock as needed.
- Maintain clean displays, aisles, and work areas.
- Support inventory counts and other operational tasks throughout the year.
Teamwork & Communication
- Work collaboratively with teammates to deliver an outstanding customer experience.
- Communicate effectively with management regarding customer feedback, product requests, and inventory needs.
- Support fellow team members during busy periods and seasonal events.
- Participate in ongoing product training and staff development opportunities.
Qualifications
We're looking for someone who enjoys working with people, has a genuine passion for fishing, and takes pride in providing exceptional customer service.
Required Qualifications
- Previous retail or customer service experience.
- Active participation in recreational fishing with a solid understanding of fishing equipment, tackle, techniques, and the overall angling experience.
- Working knowledge of fishing tackle, equipment, knots, rigging, and techniques, with the ability to confidently assist customers and recommend appropriate products.
- A genuine passion for fishing and a commitment to continually expanding your product knowledge and fishing expertise.
- Friendly, approachable, and professional attitude.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Comfortable using computers and learning new software.
- Reliable, dependable, and able to work both independently and as part of a team.
- Flexible schedule, including weekends and some holidays.
Preferred Qualifications
- Experience across multiple fishing disciplines, including freshwater, saltwater, or fly fishing.
- Experience with retail point-of-sale systems.
- Familiarity with premium fishing brands and equipment.
- Previous experience working in the fishing, outdoor, or sporting goods industry.
What Makes You Successful in This Role
The ideal candidate:
- Is passionate about fishing and enjoys sharing that enthusiasm with others.
- Builds trust by providing honest, knowledgeable, experience-based advice.
- Recognizes that there is always more to learn and actively seeks opportunities to expand their fishing and product knowledge.
- Enjoys helping anglers of all experience levels, from beginners to seasoned experts.
- Works well in a fast-paced retail environment and contributes positively to the team.
- Takes pride in representing Pacific Angler as one of Canada's most trusted fishing retailers.
Why Join Pacific Angler?
At Pacific Angler, you'll work alongside some of the most knowledgeable and passionate anglers in the industry while helping customers enjoy one of Canada's greatest outdoor experiences.
We offer:
- A supportive and collaborative team environment.
- Ongoing product and fishing education.
- Opportunities to learn from experienced anglers and industry professionals.
- Staff purchasing program.
- Opportunities for career growth within our retail and ecommerce operations.
- The opportunity to contribute to one of Canada's leading independent fishing retailers.
If you're passionate about fishing, enjoy helping people, and want to be part of a team that values expertise, customer service, and a shared love of the sport, we'd love to hear from you.
This is an instore position and requires at least one weekend day per week.
Compensation Range - Based on Experience: $18.25/hour-$22/hour
