Pacific Angler Retail Sales and Warranty Associate
Job Title: Retail Sales + Warranty Associate
Location: Vancouver, BC
Job Type: Full-time and part-time positions available
To Apply: Email your resume with cover letter in PDF format to Pacific Angler Operations Manager, Kathryn Sharp. Kathryn@pacificangler.ca
Please indicate the specific position you are applying for (full or part-time) in the subject line and in your cover letter.
Pacific Angler – About us:
Pacific Angler is Vancouver’s largest and most energetic, full service fishing pro shops. Our staff are avid, lifetime fishermen with a vast range of experience on rivers, lakes and ocean with a special love for and focus on British Columbia.
General Summary:
The Retail and Warranty Sales Associate is responsible for providing an unparalleled shopping experience by delivering legendary customer service and exceptional product knowledge to every customer. We are looking for a self-motivated team player with previous retail, warranty or related customer service experience and a passion for fishing to join our team. If this is you, read on!
Essential Job Functions:
Customer Service and Sales
- Provide a superior level of prompt, efficient and courteous customer service.
- Determine the specific needs of each person that enters the store and provide appropriate service and make recommendations based on needs.
- Give accurate and current information about product and/or fishing inquiries; if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store.
- Respond to and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope.
- Demonstrate the ability to learn detailed information about multiple brands and apply the knowledge to assist customers based on their needs.
- Accurately process payments through the point of sales system.
- Maintain a positive and cheerful attitude at all times.
- Contribute to team efforts and attend all mandatory training and product knowledge sessions.
- Participate in store events and sales.
Warranty and Repairs
- Assess and process incoming warranties/repairs.
- Serve as the main point of contact and communicate with customers on warranties/repairs in a timely and accurate manner.
- Liaise with vendors to have warranties and repairs processed in a timely manner.
Merchandising and Maintenance
- Perform merchandising duties: folding, hanging and displaying product.
- Regular cleaning activities and other tasks that are include on job assignments.
- Maintain store stock levels on the floor and in the stockroom.
Fishing Knowledge and Expertise
- Demonstrate a passion for fishing by maintaining knowledge of trends and emerging technologies that relate to the fishing lifestyle.
- Knowledge of various fishing products, including rods, reels, tackle and accessories.
- Extensive practical, multidiscipline, hands-on fishing experience (saltwater, freshwater, fly fishing).
- Thorough knowledge of local fisheries and emphasis on techniques used in local fisheries.
- Get actively involved within the fishing community on appropriate issues.
Mentoring, Training and Employee Development
- Participate in all required Pacific Angler employee training, including new hire training, ongoing product and service training.
- Take advantage of additional training opportunities as they are offered.
Requirements
- A passion for fishing.
- Deep knowledge and understanding (or a desire to learn) of our product line.
- Ability to work a flexible schedule including one weekend day.
- Excellent organizational skills.
- Accuracy and attention to detail.
- Effective communication skills.
- Problem solving ability.
- Up-to-date computer skills with the aptitude to learn and utilize business programs.